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What Governs Your Account on twelve99

Using twelve99 — whether to deposit via bKash, browse the lobby or contact support — means you are bound by the terms set out here. Eligibility depends on your local law and the region from which you are accessing the platform.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket payment rulesData and privacy scopePolicy contact available
twelve99 What Governs Your Account on twelve99
POLICY CONTACT PATHS

Reach Us About Any Legal Matter

If you have questions about these terms, want to request a change to your account data, or need to flag a dispute about a bKash, Nagad, or Rocket transaction, our support team handles legal and account queries directly. Raise your concern through any of the channels below and we will respond through the same path.

Live Chat Open the chat widget from any page in the lobby. Describe your legal or account concern and a member of our team will pick it up directly.
Email Support Send your query to our support address for a written response. Attach any transaction reference from your bKash, Nagad, or Rocket history to speed up the review.
Account Help Centre Log into your account and navigate to the Help section. You can submit a policy or dispute ticket there and track its status without leaving the platform.
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts here. Every account interaction — from the OTP you enter at login to the wallet verification step before a Rocket or Nagad withdrawal — is designed to confirm identity and protect your funds. We do not share your personal data with third parties outside what is needed to process your payment or comply with a legal obligation.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period afterwards as required by applicable policy. You can request details of what we hold.

Cookie Policy

We use cookies to keep your session active, remember your deposit method preference, and measure how the platform is used. You can adjust cookie settings through your browser at any time.

Withdrawal Verification

Before any bKash or Nagad withdrawal is processed, we confirm the registered wallet number matches the account on file. This step protects against unauthorised payout requests.

Request a Data Change

To update or delete personal data held on your account, contact us via live chat or email. We will confirm the action taken within the timeframe required by our policy.

Common Questions About Our Terms and Policy

These are the questions we receive most often about how our legal terms work, what your rights are as an account holder, and how to take action if something needs to change. If your question is not here, contact us directly through live chat or email.

Access depends on your local law and the region you are in. It is your responsibility to confirm that using this platform is permitted where you are located before opening an account.

Providing false information at sign-up breaches our terms. We may suspend or close the account and any pending withdrawal — including to bKash or Nagad — may be held pending review.

Contact support via live chat or email with your transaction reference number. Include the wallet number and the date of the transfer so we can locate it in our payment records quickly.

We hold the registration details you provided, your transaction history including bKash, Nagad and Rocket deposits, and session data. Contact us to request a summary of what we have on file.

Yes. Raise a deletion request through live chat or email. We will confirm what data can be removed and what must be retained under applicable policy before processing your request.

When we update the terms, the new version is published on this page. Continuing to use your account after a revision is posted means you have accepted the updated conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.