Reference

What You Agree to When You Use twelve99

These terms govern your account, your deposits via bKash, Nagad, or Rocket, and every action you take on twelve99. Access and eligibility depend on your local law and the region you are in — read these conditions before you open an account.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsAccount suspension groundsGoverning jurisdiction
twelve99 What You Agree to When You Use twelve99
HOW WE HANDLE COMPLIANCE

Account Security and Policy Handling

Wallet Verification

We cross-check the name on your bKash, Nagad, or Rocket account against your registered profile before releasing any withdrawal. Mismatched details pause the process until resolved.

Data Retention

Account records, transaction logs, and identity documents are retained for the period required by the applicable rules of the jurisdiction you fall under. You can request a summary via email.

Account Security Practices

We use encrypted connections for every account session. OTP verification is required when you log in from a new device or request a withdrawal above the standard threshold shown in your wallet.

Requesting Changes

To update your registered mobile wallet number or request removal of personal data, contact support from your registered email with your account ID and the nature of the request.

TERMS CONTACT

Reach Us About These Terms

Live Chat Use the live chat icon in your account dashboard to ask about any clause in these terms. Our team responds directly in your chat thread.
Email Support Send a detailed query to our support address from your registered email. Include your account ID so we can locate your record quickly.
Account Help Centre The Help Centre inside your account lists common terms questions, wallet verification steps, and what to do if your bKash or Nagad deposit is under review.

Common Questions About These Terms

These answers cover the conditions most likely to affect your account day to day — from wallet name matching to what happens when terms are updated.

You agree once when you create your account. If terms are updated, a notice appears on login. Continuing to use your account after that notice counts as acceptance of the revised version.

Your withdrawal will be held pending verification. Contact support with your national ID and a bKash transaction receipt so the team can clear the mismatch and release your funds.

No. All deposits must come from a wallet registered in your own name. Transactions from a third-party wallet breach these terms and may result in funds being frozen pending review.

We post a notice on your account dashboard and, where possible, send an alert to your registered contact. The effective date of the change is shown at the top of the updated terms page.

Sharing login credentials, using mismatched payment wallets, attempting to manipulate account balances, or accessing the platform from a region where it is not permitted are all grounds for suspension.

Access depends on your local law and the eligible region you are in. twelve99 does not confirm that every feature is available in every location — check that access is permitted under your local rules before using the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.