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How twelve99 Handles Your Personal Information

Your account data belongs to you — we collect only what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your session secure.

Account data kept minimalbKash, Nagad, Rocket payment data protectedNo data sold to third partiesSecure session handlingRegion-dependent eligibility

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DATA HANDLING DETAIL

How We Protect and Manage Your Account Data

We apply SSL encryption across every connection to your account, including during bKash, Nagad and Rocket payment flows. Cookies on the platform serve session management and basic analytics — you can adjust non-essential cookie preferences from the cookie banner. Your account data is stored on access-controlled servers; only staff with a verified operational need can view identifiable records. If our data practices change in any meaningful way, we publish an updated version of this page and notify you through your registered contact channel.

SSL Encryption

Every account session and payment interaction — including bKash and Nagad flows — runs over SSL so your data stays protected in transit.

Cookie Controls

We use cookies for session handling and analytics only. Adjust non-essential cookies from the banner shown on your first visit to the platform.

Retention Policy

We keep your data only as long as your account is active or as required by financial regulations tied to your Rocket, Nagad or bKash payment history.

Access Requests

You can ask for a copy of what we hold about you at any time. Submit your request via live chat or email with your account ID for verification.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to delete specific records, or raise a concern about how we've handled your information, our account support team is the right starting point. Send your request with your registered account details so we can verify your identity before actioning anything. Response times vary but we aim to acknowledge every privacy request within a few business days.

Team online

Email Support

Send your data request or privacy concern to our support email address found in your account dashboard under the Help section.

Live Chat

Open the chat window from your account page and select the Account and Privacy topic to connect with our team directly.

Account Settings

Some data preferences — like communication opt-outs — can be adjusted directly inside your account settings without contacting support.

What This Privacy Policy Covers and Why It Matters

twelve99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your registration details — name, contact information and the wallet identifiers you use for bKash, Nagad or Rocket transactions. We use this data to verify your account, process deposits and withdrawals, and send you account-related communications. We

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do not use your payment data for marketing without your consent, and we do not share identifiable information with unrelated third parties. Technical data — such as your device type, IP address and session timestamps — is collected automatically to maintain platform security and detect irregular
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activity on your account. You can withdraw consent for non-essential data processing at any time by contacting our support team. Retention periods vary: transaction records linked to bKash, Nagad or Rocket payments are kept for as long as required under applicable financial regulations in your region.
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Account data is removed upon verified account closure, subject to any legal hold period that applies to your jurisdiction. Whether this policy applies to you fully depends on your local law and the eligible regions we serve — we recommend you read this page alongside any
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regional terms we publish.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on twelve99

These are the questions we hear most often around data, account security and your rights as an account holder. If your question isn't covered here, reach out through the live chat or email channel listed in your account dashboard.

We collect your name, contact details and the wallet information you provide for bKash, Nagad or Rocket payments. Device and session data is also logged automatically for security purposes.

We do not sell your data. We may share limited information with payment processors like bKash, Nagad or Rocket solely to complete your transactions, and with service providers bound by confidentiality agreements.

Most account data is removed after verified closure. Payment records linked to bKash, Nagad or Rocket may be retained longer where financial regulations in your eligible region require it.

Yes. Send your request via live chat or email with your account ID. We verify your identity first, then prepare a summary of what we hold and share it through your registered contact channel.

Contact us through live chat or email, state clearly that you want your data deleted, and include your account ID. We process deletion requests subject to any retention obligations under applicable local law.

We use cookies for session management and basic analytics. You can accept or adjust non-essential cookie settings from the banner that appears on your first visit. Essential cookies cannot be disabled as they keep your session running.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How twelve99 Handles Your Personal Information

How We Protect and Manage Your Account Data

Reach Us About Your Privacy Rights

Email Support

Live Chat

Account Settings

Common Questions About Your Privacy on twelve99

01 What personal data does twelve99 collect when I open an account?

02 Does twelve99 share my data with third parties?

03 How long does twelve99 keep my account data after I close my account?

04 Can I request a copy of the data twelve99 holds about me?

05 How do I ask twelve99 to delete my personal information?

06 Does twelve99 use cookies, and can I control them?

Privacy Policy

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